Privacy policy

Privacy Policy

Overview

This Privacy Policy explains how Orthopro Healthcare collects, uses, and protects your personal information when you visit or make a purchase from our website.

Orthopro Healthcare
Shop No. 40, Ground Floor, L.S.C at Pocket GH-9, Block-N
Paschim Vihar, New Delhi – 110087, India
📞 Mobile: 8076616897
📧 Email: orthoprohealthcare@gmail.com

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

When you visit our website, we may collect certain information automatically including:

Device information (browser type, IP address, time zone)
Website usage data
Pages visited and interaction with our website

When you place an order or attempt to place an order, we collect:

Name
Billing address
Shipping address
Phone number
Email address
Payment information
Order details

This information is referred to as Order Information.

2. How We Use Your Information

We use the information collected for the following purposes:

To process and fulfill your orders
To communicate with you regarding your purchase
To provide customer support
To improve our website and services
To detect fraud or security risks
To send updates, promotional offers, or service notifications (if applicable)

3. Sharing of Information

We do not sell or rent your personal information.

However, we may share your information with trusted third parties such as:

Shipping and logistics partners
Payment gateway providers
Website hosting providers
Legal authorities when required by law

These third parties use your information only to perform the services required to operate our business.

4. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse.

Payment information is processed through secure encrypted payment gateways and is not stored directly on our servers.

5. Cookies

Our website may use cookies and similar technologies to improve user experience and analyze website performance.

Cookies help us:

Remember user preferences
Track website performance
Improve browsing experience

You may disable cookies through your browser settings, but some website features may not function properly.

6. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or policies of these third-party websites.

Users are encouraged to review the privacy policies of any external websites they visit.

7. Data Retention

We retain your order and account information for our records unless and until you request that we delete this information, subject to legal or regulatory requirements.