Shipping policy

Shipping Policy

Overview

This Shipping Policy outlines the shipping procedures and delivery timelines for orders placed with Orthopro Healthcare.

1. Order Processing Time

All orders are typically processed within 1–2 business days after confirmation of payment.

Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Coverage

We currently ship products across India through trusted courier and logistics partners.

Delivery availability may vary depending on the location and serviceability of the courier partner.

3. Estimated Delivery Time

Estimated delivery timelines are as follows:

  • Metro Cities: 2–4 business days

  • Tier 2 Cities: 3–6 business days

  • Remote Areas: 5–8 business days

Delivery timelines may vary due to:

  • Weather conditions

  • Logistics delays

  • Public holidays

  • Courier partner issues

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before completing the purchase.

Occasionally, we may offer free shipping promotions on selected products or orders.

5. Order Tracking

Once your order is shipped, you may receive:

  • A tracking number, and

  • Courier partner details via SMS or email

This allows you to track the delivery status of your shipment.

6. Delivery Issues

Customers are responsible for providing accurate shipping information while placing the order.

Orthopro Healthcare will not be responsible for delivery failures due to:

  • Incorrect shipping address

  • Incomplete contact details

  • Customer unavailable at delivery location

In such cases, the order may be marked as Return to Origin (RTO).

7. Damaged Packages

If you receive a damaged package, please follow the instructions outlined in our Refund, Replacement and Cancellation Policy, including providing a complete unboxing video within 24 hours of delivery.

Contact Information

If you need assistance regarding your order, products, or website services, please contact us using the details below.

Orthopro Healthcare

📍 Business Address
Shop No. 40, Ground Floor
L.S.C at Pocket GH-9, Block-N
Paschim Vihar
New Delhi – 110087
India

📞 Phone
8076616897

📧 Email
orthoprohealthcare@gmail.com

🕒 Customer Support Hours
Monday – Saturday
10:00 AM – 6:00 PM (IST)